Terms of Service

Using this service

This site and our maintenance text line are for tenants (and prospective tenants) of properties we manage. Submit requests honestly and with enough detail for us to act on them. These terms do not modify your lease — if anything here conflicts with your lease, the lease controls.

Emergencies

For any life-threatening emergency, call 911 before contacting us. For gas smell, fire, or major flooding: get to safety first, then report it — emergency reports are prioritized ahead of everything else.

Maintenance vs. optional services

Repairs required under your lease are performed at no charge to you. Optional extras (for example TV mounting or an accent wall) are quoted first and performed only after you approve the quote; approved work is invoiced and payable as stated on the invoice.

SMS program terms

The Primrose maintenance line sends transactional and customer-care messages about your maintenance and service requests — confirmations, status updates, scheduling, and quotes — plus occasional urgent property notices, such as severe-weather or safety alerts. Consent to receive these messages is not a condition of any purchase.

• Message frequency varies with your requests.
• Message and data rates may apply.
• Reply STOP to cancel at any time. Reply HELP for help, or contact [email protected].
• Carriers are not liable for delayed or undelivered messages.
• See our Privacy Policy for how phone numbers and opt-in data are handled (they are not shared for marketing).

Contact

Questions about these terms: email [email protected] or write to Primrose Holdings LLC, 34 N Huron St, Office, Ypsilanti, MI 48197.