Text Messaging Program

The Primrose maintenance line sends tenants transactional and customer-care messages about their maintenance and service requests — confirmations, status updates, entry notices, and quotes — and occasional urgent property notices, such as severe-weather or safety alerts.

How you opt in: by checking the optional text-updates box on the maintenance request form in our tenant portal, or by signing the separate, optional SMS consent addendum to your lease agreement. By opting in, you agree to receive non-marketing text messages from Ypsi Property Management LLC about your maintenance and service requests and urgent property notices. We do not send marketing or promotional texts. Consent is not a condition of any purchase or of tenancy.

Opting in is voluntary. You can use every maintenance service without receiving texts — call, email, or submit a request online and we'll contact you by phone about your requests. Urgent property notices are sent by text only, so declining texts means you may not receive them. On our request form, text updates are an optional, unchecked choice. In leases, SMS consent is a separate, optional addendum — not a condition of your lease.

What opt-in looks like

The maintenance request form collects text consent with a separate checkbox, unchecked by default:

In lease agreements, SMS consent is a separate, optional addendum with the same disclosures — declining does not affect the lease or maintenance service:

Message frequency varies. Message and data rates may apply.

Reply STOP to cancel at any time, or HELP for help — or email [email protected].

Mobile information and messaging opt-in consent are not shared with third parties or affiliates for marketing or promotional purposes.

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